# Other 3CX Messages

Adapt the recorded after-hours and holiday voice-prompt examples for 3CX. The example office hours, destinations and return dates are sample message text.

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You may also want to use a Text-to-Voice service for other 3CX recorded messages.

## After Hours Script

You may also have an After Hours digital receptionist that requires a voice prompt to mirror the after hours call flow.

E.g.

*Thanks for calling Chinchilla Christian College.*

*Our office hours are 8:00am to 3:30pm, Monday to Friday.*

*If you would like to leave a message, press 1.*

*Alternatively, you may email us at, admin ,@ chinchilla c c , dot q l d, dot e d u, dot a u*

*To repeat this message, press 9.*

NOTE: the text grammar and spacing of the email address. This ensures the text to voice "interprets" and pronounces the address appropriately.

## Holiday Scripts

Each school holiday, there is a period when reception is unattended. 3CX needs to have these unattended periods configured as holidays, with a specific holiday prompt assigned.

- Logon to the 3CX Admin Console Admin Console - 3CX
- Select Office Hours and choose the school.
- Select the Office Hours tab and select Add
- Give the holiday a name. The source suggests separate Term Break and Christmas Break entries.
- Select Range of Days and select the start and end date. REMEMBER this should ONLY be the period when the reception is unattended.
- Untick the Annually tick box. This is because the holidays almost never fall on the same start and end date, and therefore need to be edited each year.
- Click the Prompt dropdown and select the required prompt, or upload a new prompt.
- The Term Break prompt is generic and can be used for each term break holiday.
- The Christmas Break specifically mentions the office opening date each January and needs to be re-created each year.

## Example Scripts

## Term Breaks

*Thankyou for calling \<College Name\>. Our offices are currently closed for the school term break.*

*Please email your query to, admin, @ cornerstone, .wa, .edu, .au, and we will respond when we return.*

NOTE: the text grammar and spacing of the email address. This ensures the text to voice "interprets" and pronounces the address appropriately.

## Christmas Break

*Thankyou for calling \<College Name\>. Our offices are currently closed for the Christmas break. Please call again when we reopen on the \<date\> of January. Goodbye.*

## Related guidance

- [Topic overview](Introduction.md)
- [Source review status](../../review/Review-status.md)