# Manage 3CX telephony — reference notes

Find handset factory-reset sequences for Snom, Yealink and Fanvil, plus the recorded digital-receptionist explanation and sample call-menu text.

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## Snom {#source-3aef0d9d8d67050f}

1.  Power cycle the phone
2.  Press and hold \* and \# while the phone boots
3.  The phone will display a Rescue Mode menu
4.  Press the menu option for Settings Reset (usually 1)

## Yealink {#source-cc959d776c66514e}

1.  Lift the handset
2.  Hold the 🔊 button and power cycle the phone
3.  Wait for the phone to display options for factory reset, release the speaker button and press the corresponding menu number (usually 1)

## Fanvil {#source-671db48f79a27f8e}

1.  Power cycle the phone
2.  Hold the \# key as the phone starts to boot
3.  When the screen displays **Post Mode** release \#
4.  Dial \#\*168
5.  The phone will display **Clearing All** then **Please Wait**
6.  Allow 20s
7.  Power cycle the phone again

## Creating 3CX Digital Reception Voice Response Menus {#source-a4ad9ad5022df64b}

Digital Receptionists are automated answering systems that allow the caller to select a destination for a call.

The Digital Receptionist configuration is backed by a voice message that states the buttons to press during the call. These messages can be recorded directly within 3CX, or the messages can be created using a free text-to-voice service.

## Determine Your Call Flow {#source-3091fe0406d119dc}

Determine the numbers you want to present to a caller, and what action you want to take when the caller presses the individual numbers, from connecting to a queue, extension or ring group, another digital receptionist, or a voicemail box.

[Screenshot retained for review](../../review/Review-status.md#asset-b961d8fe9251ed59bff5)

The Call Flow guides the Digital Receptionist Prompt message.

## Convert Your Call Flow to a Written Prompt {#source-c39f61c7e07ed643}

The Digital Receptionist prompt message is the spoken mirror of the call flow.

This can be recorded directly by a user within 3CX, or it can be produced via a text-to-voice service. Either way it should be pre-determined and ideally written down for future reference.

NOTE: Saving the script as a .txt file enables importing into an online text-to-voice service.

E.g.

*Welcome, to Cornerstone Christian College.*

*Please select from the following options:*

*Press, 1. for reception.*

*Press, 2. to speak to our Registrar regarding Enrolments.*

*Press, 3. to speak to our Accounts officer.*

*Press, 9. to repeat this message.*

*Thank-you.*

## Related guidance

- [Topic overview](Introduction.md)
- [Source review status](../../review/Review-status.md)