Manage 3CX telephony — reference notes

Find handset factory-reset sequences for Snom, Yealink and Fanvil, plus the recorded digital-receptionist explanation and sample call-menu text.

Snom

1. Power cycle the phone
2. Press and hold * and # while the phone boots
3. The phone will display a Rescue Mode menu
4. Press the menu option for Settings Reset (usually 1)

Yealink

1. Lift the handset
2. Hold the 🔊 button and power cycle the phone
3. Wait for the phone to display options for factory reset, release the speaker button and press the corresponding menu number (usually 1)

Fanvil

1. Power cycle the phone
2. Hold the # key as the phone starts to boot
3. When the screen displays Post Mode release #
4. Dial #*168
5. The phone will display Clearing All then Please Wait
6. Allow 20s
7. Power cycle the phone again

Creating 3CX Digital Reception Voice Response Menus

Digital Receptionists are automated answering systems that allow the caller to select a destination for a call.

The Digital Receptionist configuration is backed by a voice message that states the buttons to press during the call. These messages can be recorded directly within 3CX, or the messages can be created using a free text-to-voice service.

Determine Your Call Flow

Determine the numbers you want to present to a caller, and what action you want to take when the caller presses the individual numbers, from connecting to a queue, extension or ring group, another digital receptionist, or a voicemail box.

Screenshot retained for review

The Call Flow guides the Digital Receptionist Prompt message.

Convert Your Call Flow to a Written Prompt

The Digital Receptionist prompt message is the spoken mirror of the call flow.

This can be recorded directly by a user within 3CX, or it can be produced via a text-to-voice service. Either way it should be pre-determined and ideally written down for future reference.

NOTE: Saving the script as a .txt file enables importing into an online text-to-voice service.

E.g.

Welcome, to Cornerstone Christian College.

Please select from the following options:

Press, 1. for reception.

Press, 2. to speak to our Registrar regarding Enrolments.

Press, 3. to speak to our Accounts officer.

Press, 9. to repeat this message.

Thank-you.

Related guidance

• Topic overview
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